Cloud account breach exposing private images in Portugal

Why this happens

Cloud account credentials are commonly compromised through phishing, password reuse on breached sites, and SIM swap attacks. Two factor authentication via SMS provides only partial protection against modern attackers.

Once inside, attackers commonly download the full photo library before exiting. The original account compromise may have occurred weeks before the content surfaces online.

Legal framework in Portugal

Código Penal artigo 199 (gravações e fotografias ilícitas). Up to 2 years imprisonment or fine.

Portugal addresses intimate image abuse through article 199 covering unlawful recording and photography, supplemented by the general right to image under article 79 of the Civil Code. The CNPD enforces GDPR erasure rights.

Evidence to preserve

• Cloud account access logs showing the unauthorized access dates and IP addresses
• The full list of devices and locations that have accessed the account
• Any password change notifications, recovery emails, or security alerts received
• Full page screenshot of every URL where the leaked content has appeared

Do not: Do not change passwords before the access logs are preserved. Account log retention is limited and changing the password may trigger log rotation that erases the intrusion evidence.

Five step removal process

1. 1

   Preserve all evidence first

   Cloud account access logs showing the unauthorized access dates and IP addresses. The full list of devices and locations that have accessed the account.

2. 2

   File the Article 199 Código Penal criminal complaint

   Report to local police or the national cybercrime unit. Linha Internet Segura can assist.

3. 3

   Submit an erasure request under GDPR Article 17 (right to erasure)

   Each major platform has a designated data protection contact. The request must cite the legal basis and identify the URLs. The platform has 30 days to respond. CNPD accepts complaints for non compliance.

4. 4

   Run a biometric scan to find every additional copy

   Content posted to one platform is rarely confined to one platform. ScanErase identifies every current hosting location in a single scan, including mirror copies and AI generated variants.

5. 5

   File TAKE IT DOWN Act notices for covered platforms

   Use your scan report to file the federal 48 hour notice yourself, in parallel with your domestic rights. The two regimes are cumulative, not exclusive.

Statutory citations to include in your complaint

• Código Penal artigo 199 (gravações e fotografias ilícitas)
• GDPR Article 17 (right to erasure)
• US TAKE IT DOWN Act for any covered platform
• 18 USC 1030 Computer Fraud and Abuse Act for the original account compromise
• Civil claims against the cloud provider if negligent security contributed to the breach